Monthly Archives: September 2023
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My Newlon, our online self-service portal, sign up success
18th Sep 2023 | NewsSince its launch in the summer of 2021, the amount of residents signed up to use My Newlon, our easy to use online self-service portal, has been steadily rising and we are pleased to report that we now have over 3,000 residents registered to use it. We have also recently had less contact from residents […]
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Tenant Satisfaction Measures Survey
7th Sep 2023 | NewsWhat survey?Newlon Housing Trust have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out a series of telephone surveys with our residents. The survey is a general satisfaction survey (perception survey) asking residents what they think about their home and the services provided by Newlon Housing Trust. The […]
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New consumer standards for social housing – the Regulator of Social Housing wants to hear your views if you are a resident or shared owner – deadline 17th October
4th Sep 2023 | NewsWhy is the government bringing in new standards?The current system for regulating social housing is just too weak. It has failed to prevent major risks to residents like the Grenfell fire, deaths due to damp and mould and the many cases of people living in poor conditions we see on the news. The Minister, Michael […]
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Tpas National Scrutiny Week 2023
1st Sep 2023 | NewsWhat is resident scrutiny? Resident scrutiny gives residents an active stake in the running of their landlord’s business rather than just being recipients of services. It enables staff and residents to work in partnership to achieve better performance and improved outcomes. What does resident scrutiny look like at Newlon? We have a variety of approaches […]