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Newlon Housing Trust

Monthly Archives: June 2024

  • Compliance with the Housing Ombudsman’s Complaint Handling Code

    26th Jun 2024 | News

    What is the Housing Ombudsman’s Complaint Handling Code? The Housing Ombudsman’s Complaint Handling Code sets out the statutory requirements for landlords to effectively and fairly respond to complaints. One of the main aims of the Code is to enable a positive complaints culture across the social housing sector. For residents, the Code is a guide […]