Resident Services Support Officer
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. And right now we’re looking for a Resident Services Support Officer.
Our Resident Services Team are responsible for non-housing services to residents. This includes providing our residents with welfare benefit advice, training and employment support, helping residents in hardship; and community facilities (halls) as well as Resident Involvement.
Joining this team, you will get involved with all aspects of the service but will have particular responsibility for welfare benefits and employment support, fundraising and grant coordination, as well as distribution of emergency and hardship funding. Liaising directly with residents, you will play a vital role in providing the necessary support to enable our residents to obtain the support they need to maintain their household successfully.
With a background in administration and the ability to work confidently with databases and IT systems, you will be a great communicator, able to provide an empathetic and supportive service with a focus on ensuring that our residents get the help they need, whilst upholding the boundaries of Newlon Trust policies. Excellent problem solving skills and a positive approach to finding solutions even when under pressure is essential, along with the ability to work efficiently and effectively, providing great service and developing collaborative working relationships with both colleagues and residents.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and flexi time. You’ll be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Closing date: Wednesday 30th June 2021 11:59pm
Assessments: Between Wednesday 7th July – Monday 12th July (Virtual)
Interview: Tuesday 20th July 2021 (Virtual)
No agencies please.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. We are committed to learning and development for our staff.
Salary: £28,973 per annum
Hours: 35 Hours per week
Contract: Permanent
Location: Hale Village, London, N17
Closing Date: 30/06/2021 11:59 PM