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The Service Centre will be closed on Wednesday 27th November from 9:30am - 2:00pm for training. Please only call if you have an emergency and follow the instructions in the recorded message.

Pets

Our leases and tenancy agreements state that no animals should be kept on the premises without first obtaining our written consent. The granting or refusal of consent is at our discretion. We may withdraw consent at any time, especially if the animal causes a nuisance to neighbours.

Most of our properties have a no pets policy. Assistance dogs will be exempt from the no pets policy though permission will still be required. If you are moving from a property which permits pets to one which does not then unfortunately you will not be allowed to keep a pet you already own. Residents are also responsible for their guests so must ensure that they do not visit a ‘no pets’ scheme with animals.

However, some of our properties do permit pets. But even if this is the case permission will only be granted on condition that the resident complies with rules such as the following:

  • Dogs must not be allowed to wander the scheme unattended and must be kept on a lead at all times in communal areas.
  • Owners must clean up after pets, especially if they foul in the communal areas.
  • Pets must not cause a noise nuisance.
  • Pets must be looked after responsibly and not mistreated.
  • Dogs must not be left unattended for more than 4 hours.
  • Other pets should not be left unattended for more than 24 hours.

Please follow the link to the Dogs Trust website for more information about training your dog appropriately.

Please note that you should report stray pets to the RSPCA so they can be removed. Where animals have been abandoned in a property we will contact the RSPCA ourselves.

Companion pets

In exceptional circumstances we will consider applications for permission to keep companion cats or dogs, as long as evidence as to why they are needed is provided. Supporting evidence will need to demonstrate why residents require such a companion and how this will positively impact on their health (e.g. their mental health). If a companion pet is permitted, residents will also be required to complete the Pet Agreement.