Service Resolution Manager (12 month fixed term contract)
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
At Newlon we want to deliver great services. Sometimes things go wrong and we want to provide a quick, reliable and transparent complaint resolution service. We are looking for an experienced Service Resolution Manager or Complaint Handler who is tenacious and likes to find resolutions for our residents to help us meet our goals.
Having worked in a similar role in either a local authority or Housing Association, you will have a strong customer focus and will be familiar with the Ombusdsman code and the regulatory environment, as well as being target driven and an excellent negotiator.
Well organised and able to work on your own initiative, you will be familiar with Dynamics 365 and be able to produce clear, well written and detailed responses to a range of queries and issues and will be able to scrutinise data to look for trends to help improve services.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. We currently offer the opportunity to work up to 2 days at home (depending on the role). You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Closing date: 23:59 on Thursday 5 October 2023
Interviews and assessments will be held in-person at our offices in Hale Village on Monday 16 October 2023
No agencies please.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
Salary: £36,803 per annum plus opportunity to earn up to 5% performance related bonus
Hours: 35 hours per week
Contract: Full-time, Fixed Term Contract
Location: Hale Village, London N17
Closing Date: 05/10/2023 11:59 PM