Homes and Lettings Officer (12-month fixed term contract)
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced individual with first class customer service skills to join our Housing Services Department and establish positive relationships between Newlon and all our residents, new and existing.
Working closely with Local Authorities, Nominated Agencies and other stakeholders, you will be part of a team responsible for ensuring the successful letting of Newlon’s empty properties, the beginning and ending of tenancies and establishing new customers in their homes. You will effectively be the ‘face of Newlon’ for new residents.
With proven experience in a customer service delivery role and successfully delivering results in void and re-let processes, you will have excellent communication skills, demonstrable empathy with the needs of residents and a genuine commitment to resolving their housing issues.
In order to meet customer demand, you will be required to work some early mornings, evenings and weekends, flexibility is therefore essential, as is an understanding of the social housing or private rented sector and the principles of housing.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. We currently offer the opportunity to work up to three days at home (depending on the role). You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Closing date: 23:59 on Sunday 29 October 2023
Online assessments will be held between Tuesday 31 October and Sunday 5 November 2023
Interviews will be held in-person on Monday 13 November 2023
No agencies please.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
Salary: £34,675 per annum plus opportunity to earn up to 5% performance related bonus
Hours: 35 hours per week
Contract: Full-time, 12 months Fixed Term Contract
Location: Hale Village, London N17
Closing Date: 29/10/2023 11:59 PM