Income Officer
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced and organised individual with excellent customer service skills to join us and provide an efficient and reliable credit control and debt recovery service. This is an interesting and varied role, and your duties will include helping tenants manage their rent payments, liaising with Housing Benefit departments and Department for Work and Pensions (DWP), arranging repayments if necessary, identifying Housing Benefit/Universal Credit (UC) overpayments and producing accurate administration records.
With experience of providing a customer focused service and strong team ethic, you will have good knowledge of the procedures relating to the recovery of outstanding debt and welfare benefits, particularly housing benefit and UC. Excellent communication, numerical and IT skills are essential, along with the ability to travel from site to site.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. We currently offer the opportunity to work up to 3 days at home (depending on the role). You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Closing date: 23:59 on Sunday 12 November 2023
Online assessments will be held between Friday 17 and Sunday 19 November 2023
Interviews will be held in-person on Monday 27 November 2023
No agencies please.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
Salary: £36,282 per annum plus opportunity to earn up to 5% performance related bonus
Hours: 35 hours per week
Contract: Full-time, permanent
Location: Hale Village, London N17
Closing Date: 01/11/2023 11:59 PM