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Newlon Housing Trust
We would like to take this opportunity to wish all our residents a very happy festive break. Please note that our Service Centre will close at 4pm on Tuesday 24th December. If you have emergency after this time, please call 020 7613 8080 and you will be given options to contact contractors who can deal with your repair.

Being a good neighbour

By being good neighbours you and those around you can enjoy living in a safe and secure environment.

Every resident has the right to enjoy living in their home in peace and comfort. This means that you, and all other residents, must show consideration, think of others and be a ‘good neighbour’.

Within your tenancy agreement, there is also the ‘good neighbour agreement’. The agreement states that neither you, anyone living with you or a visitor should cause your neighbours any problems or harassment.

What does being a ‘good neighbour’ mean?

Being a good neighbour means being reasonable and tolerant of different people’s views and lifestyles, and considering how your own behaviour affects others around you.

Noise

Residents must be considerate of their neighbours’ need for peace and quiet. Noise is a common cause of complaints. Make sure that you:

  • Let your neighbours know if you are having a party or doing any noisy work. Your neighbours will be more understanding about noise if you have told them about it first and agreed an end time.
  • Keep the noise from radios, stereos and televisions at a reasonable level.
  • Keep the TV and music speakers away from a neighbour’s wall.
  • Keep sound system speakers off the floor if you live in an upper flat.
  • Avoid using noisy equipment late at night or early morning.

Parking

You should only park in the designated areas (if permitted to do so) avoiding obstructing driveways, access roads, or emergency exits.

You must not:

  • Park in the wrong bays.
  • Speed in the car park.
  • Play loud music causing a disturbance to others.

Pets

Most of our properties have a no pets policy but if permission has been granted for you to keep a pet, make sure that you:

  • Clean up any mess left by your pets.
  • Do not leave your pet unattended for more than 24 hours (for dogs this is no more than 4 hours).
  • Keep your dog on a lead in public areas.
  • Ensure your pets are well-behaved, do not pose a threat to others, and do not cause excessive noise or nuisance.

Use of communal areas

Residents have the right to use and enjoy communal areas. To keep these areas clean and safe you should:

  • Make sure your children and guests are considerate of your neighbours and their property.
  • Put your rubbish in the bins provided.
  • Make sure that you do not block hallways or stairways with rubbish, bikes or mobility scooters.
  • Only smoke in permitted areas and dispose of cigarette ends safely.
  • Avoid charging items in the communal areas such as bikes and scooters.

Barbecues

You should avoid using barbecues on your balcony – they are not permitted due to the risk of fire.

Are you having a problem with your neighbour?

If you are having a problem with a neighbour, try to sort it out between you as soon as possible.

Remember, your neighbour may not realise that they are causing a problem, and often a friendly word can be enough. The best thing to do is often to calmly discuss the situation or problem, and if necessary, to be willing to compromise.

If this does not work, please contact us.

We will record your complaint and try to sort it out by talking to you and your neighbour. You may have to help by keeping a record of when disturbances happen and trying to get a witness.

We may also ask others to help, such as the Council’s Safer Neighbourhoods Team, or suggest mediation using an independent person. Serious cases of anti-social behaviour are a breach of your tenancy agreement.

Discover how to deal with anti-social behaviour.

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