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We would like to take this opportunity to wish all our residents a very happy festive break. Please note that our Service Centre will close at 4pm on Tuesday 24th December. If you have emergency after this time, please call 020 7613 8080 and you will be given options to contact contractors who can deal with your repair.

Bite-sized guides

This section contains useful bite-size guides on a variety of topics that will help to support our residents.

Contents insurance bite-size guide – find out what contents insurance is and why it’s so important.

Regulatory Standards bite-size guide – find out about the standards that landlord’s must deliver for residents.

Social Housing (Regulation) Act bite-size guide – get to know what the Social Housing (Regulation) Act means for residents and housing providers.

Social Housing White Paper bite-size guide – understand the implications of the Social Housing White paper for residents and housing providers.

Tenant Satisfaction Measures (TSMs) bite-size guide – find out what Tenant Satisfaction Measures (TSMs) mean for residents and housing providers.

The Levelling Up and Regeneration Bill 2023 – learn about the government’s levelling up agenda.