Customer Service Advisor – Barnsbury
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced individual with first class customer service skills to join our team in Barnsbury.
The Barnsbury Estate has a significant profile at Newlon. It is a major regeneration project, providing new homes and green spaces for existing and new residents, and substantial refurbishment to existing blocks in the north of the estate.
You will contribute to the effective running of the Estate by providing a high-quality response service to residents, managing the community centre, covering all enquiries relating to housing management and maintenance/repair matters. You will aim to deliver quick and effective solutions to all customers and work collaboratively across all teams to provide an outstanding and supportive service.
With proven experience in a customer focused environment, you will have outstanding communication skills and a good understanding of how to adapt services to meet the diverse needs of customers. You will have a good working knowledge of IT systems and databases and the ability to work well in a team environment.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. We currently offer the opportunity to work up to 2 days at home (depending on the role).
Closing date: Monday 3 April 2023 at 23:59
Online assessments will be held on Friday 7 to Monday 10 April 2023
Interviews will be held in-person at our offices in Hale Village on Wednesday 19 April 2023
No agencies please.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
Salary: £28,214 per annum plus opportunity to earn up to 5% bonus performance related pay
Hours: 35 hours per week
Contract: Full-time, Permanent
Location: Barnsbury N1, North London (but may be required to occasionally work in Hale Village N17)
Closing Date: 03/04/2023 11:59 PM