Decant & Lettings Officer
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
Based in our Lettings Team, you will work closely with the Property Services Department to oversee the housing of people needing to be decanted on both a temporary and permanent basis.
Taking responsibility for the decant process, you will ensure that all tenancy beginnings and endings run smoothly and speedily. This will involve carrying out all necessary checks, liaising with both contractors and tenants and ensuring rents and service charges are set accurately.
You will have a solutions-based approach to your work, together with the ability to work independently, and as part of a team.
To succeed, you’ll already have a proven track record in a housing management setting, or of delivering results in void and re-let processes, together with a comprehensive understanding of the social or private housing rented sectors.
You’ll have the skills to deliver great customer service, combined with the ability to empathise with the needs of our residents and a genuine commitment to resolving issues. As a first-class communicator, you will be able to work in collaboration with colleagues and contractors to make sure we consistently deliver quick solutions for our customers.
Due to the nature of the work, you will be expected to work some early mornings, evenings and weekends.
When applying, please ensure you have the required skills, knowledge and core competencies outlined in the person specification, and that you are able to demonstrate these by giving examples.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. We currently offer hybrid working with the opportunity to work from home on some days, dependent on the requirements of the role. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Closing date: Sunday 5th June 2022
Assessment Dates: Tuesday 14th June 2022 – Friday 17th June 2022 (Virtual)
Interviews will be held on: Tuesday 28th June & Wednesday 29th June– Newlon Office
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
No agencies please.
Salary: £33,437 per annum
Hours: 35
Contract: Permanent
Location: Hale Village, London, N17
Closing Date: 05/06/2022 11:59 PM