Homes and Lettings Officer – Decants (two-year fixed term contract)
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
Based in our Lettings Team, you will work closely with the Property Services Department to oversee the housing of people needing to be decanted on both a temporary and permanent basis.
Taking responsibility for the decant process, you will ensure that all tenancy beginnings and endings run smoothly and speedily. This will involve carrying out all necessary checks, liaising with both contractors and tenants and ensuring rents and service charges are set accurately.
You will have a solutions-based approach to your work, together with the ability to work independently, and as part of a team.
To succeed, you’ll already have a proven track record in a housing management setting, or of delivering results in void and re-let processes, together with a comprehensive understanding of the social or private housing rented sectors.
You’ll have the skills to deliver great customer service, combined with the ability to empathise with the needs of our residents and a genuine commitment to resolving issues. As a first-class communicator, you will be able to work in collaboration with colleagues and contractors to make sure we consistently deliver quick solutions for our customers.
Due to the nature of the work, you will be expected to work some early mornings, evenings and weekends.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. We currently offer the opportunity to work up to 2 days at home (depending on the role).
Closing date: Monday 8 May 2023 at 23:59
Online assessments will be held between Saturday 13 and Wednesday 17 May 2023
Interviews will be held in-person at our offices in Hale Village on Thursday 25 May 2023
No agencies please.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
Salary: £35,109 per annum plus opportunity to earn up to 5% bonus performance related pay
Hours: 35 hours per week
Contract: Full-time, Two-year fixed term contract
Location: Hale Village, Tottenham, London N17
Closing Date: 08/05/2023 11:59 PM