Resident Liaison Officer/Administrator
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced administrator with excellent customer service skills to join our Special Projects Team.
Taking the lead in resident liaison work, you will be the main point of contact between the Special Projects Team and residents. You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally. You will actively facilitate resident engagement on fire safety issues in buildings undergoing inspections or remedial work and create and deliver suitable communication strategies for these buildings, as well as liaise with the external stakeholders and contractors when necessary.
First class administration skills are a must for this role, along with experience in compiling/collating relevant survey material and reports, and developing and managing programmes of resident involvement. Newlon uses the CRM Dynamic system so a good working knowledge of this and how to use it is also essential. You will also have excellent communication skills and a strong team ethic and the ability to be flexible as the role may require you to work occasional evenings and weekends.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Closing date: 23:59 on Sunday 4 December 2022
Online assessments will be held between Friday 9 and Tuesday 13 December 2022
Interviews will be held in-person on Monday 9 or Wednesday 11 January 2023
No agencies please.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
Salary: £32,816 per annum plus opportunity to earn up to 5% performance related pay
Hours: 35
Contract: Full-time, permanent
Location: Hale Village, London N17
Closing Date: 04/12/2022 11:59 PM