Service Centre Advisor (home-based) – applications from people living within the United Kingdom only
Description
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an exciting opportunity for an experienced individual with a “can do” approach, to work within Newlon’s busy Customer Service Team.
Joining our Service Centre, you will deliver a first-class customer service to our residents, internal and external customers, helping to resolve a wide range of housing and repair related requests and enquiries.
Following our Newlon GOLD principles and values of service excellence, customer focus and efficiency, you will do your best to ensure that all issues and enquiries are dealt with quickly, effectively and the best solutions are offered to all customers.
With proven experience in a customer-focused environment, ideally gained in a fast-paced Housing Contact/Service/Call Centre, and first-class communication skills, you will have a strong team ethic and be able to listen carefully to, and fully understand, customer requests. You will be the first point of contact for our customers, so a polite, friendly and professional manner is essential. You will also have strong IT skills with the ability to use databases and manipulate data. You will need to be calm under pressure and be able to manage multiple enquiries often to tight deadlines.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme.
Closing date: 23:59 on Tuesday 27 June 2023
Online assessments will be held between Monday 10 and Thursday 13 July 2023
Online interviews will be held on Friday 28 July 2023
No agencies please.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
Salary: £26,023 per annum plus opportunity to earn up to 5% performance related bonus
Hours: 35 hours per week
Contract: Full-time, Permanent
Location: Home-based. You will be expected to attend the London office approximately once a month for training, team meetings and all-staff days. In your first month, you may be asked to attend the office more frequently for induction and training sessions. If you are required to attend the workplace, Newlon in its sole discretion may reimburse you for reasonable travel, subsistence and accommodation expenses, provided these are agreed in advance with your manager and HR.
Closing Date: 27/06/2023 11:59 PM