Jackie Ballard joins our Board and becomes Chair of Outward

4th Oct 2013

…Member of Parliament for Taunton and as Chief Executive of the RSPCA. More recently she worked as Chief Executive of the charity Action on Hearing Loss. She has close links to the communities that the Newlon Group works with in north and east London having started her working career as a Social Worker in Waltham Forest. Jackie’s high level experience…

Our Service Standards

…compliments? If you are not happy with a service that we have provided and you wish to make a complaint then visit the making a complaint section of the website. If you are pleased with a service that you have received and want to give a compliment to a particular member of staff or team, then email it to customerservice@newlon.org.uk….

Residents

…Being a good neighbour – information and guidance on how to be a considerate and respectful resident Bite-sized guides – useful bite-size guides on a variety of topics that will help to support our residents. Buying your home – initiatives to enable residents to purchase their home at a discounted price. Complaints – ways to make a complaint about us,…

Board members (two roles)

We are looking for two new Board members. At Newlon we believe passionately that the delivery of high quality affordable homes and services have the power to make a positive difference to people’s lives and life chances. We also take great pride in working in the UK’s most diverse city. If you share our ethos, then this could be a…

Dealing with damp and mould

…term improvements as well as identifying any urgent health and safety issues. Using data to reduce damp and mould We analyse data from stock condition surveys, repair reports, complaints and complex repair cases to identify higher risk properties where there could be more chance of damp and mould occurring. We carry out a programme of surveys and inspections to assess…

Tenant Satisfaction Measures

…complaints: We’ll report on the number of complaints we receive and how quickly we respond. We also want to hear your thoughts on how well we handle complaints. Responsible neighbourhood management: We’ll share information on how we manage antisocial behaviour and keep communal areas clean and well-maintained. Your satisfaction with our contribution to your neighbourhood is important to us. There…

Communications Officer

…maintaining and strengthening Newlon’s profile and business success. You will be responsible for delivering a range of communications for residents, staff members and key stakeholders, ensuring that press enquiries are handled efficiently and professionally, and that Newlon’s communications, whether online or through newsletters, social media, press releases or other communications are effective and engaging. Having previously worked in a role…

Modern slavery

Newlon recognises that everyone in its business and supply chains has a duty to be alert to the risks that modern slavery and human trafficking present. Our staff are expected to report any concerns and are given the support to do so, and management are expected to respond to those concerns accordingly. You can download our full statement below….

Resident Services Support Officer

…Assessments: Between Wednesday 7th July – Monday 12th July (Virtual) Interview: Tuesday 20th July 2021 (Virtual) No agencies please. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. We are committed to learning and development for our staff. Download Job Pack   Apply now                      …

Resident Liaison Officer- 2 Year FTC

…23:59pm Assessment Dates: Tuesday 4th January 2022 – Friday 7th January 2022 (Virtual) Interview Dates (Virtual): Thursday 13th January 2022 & Friday 14th January 2022 No agencies please. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. We are committed to learning and development for our staff.   Download Job Pack   Apply Now  …