Christmas and New Year closure times

27th Nov 2020

Our offices, including our Service Centre, will close at 5pm on Thursday, 24th December and reopen on Monday, 4th January. During this time our contractors will only provide emergency repairs. Emergencies include total electricity loss. In these instances our contractors will make safe and may be able to do a full repair provided extensive works are not needed. If additional…

History

…the notorious slum landlord Peter Rachman and the BBC TV Play ‘Cathy Come Home’, which highlighted the harsh reality of homelessness. Initially, most of our homes were refurbished street properties that were converted into flats. The first two homes we acquired were in Amhurst Road and Evering Road in Hackney (pictured here). These two properties cost £10,500 to acquire. We…

Residents

…the ways tenants can move to another home, including mutual exchange. Notices – legal notices regarding the development of new homes. Our service standards – learn about our ‘2-ten’ promise for handling enquiries. Paying your rent – a full list of how you can pay your rent. Pests – find out about our approach to dealing with pests in your…

Board members (two roles)

…and the outcomes that are achieved. It’s a great opportunity to contribute to an organisation that values diversity, service excellence and placemaking; and one where your skills and perspectives will be highly valued. HR/people role: A senior track record with strategic insight into current people challenges and opportunities for recruitment, retention and development. While social housing experience is not essential,…

Our mission and values

…in housing need. We support people towards home ownership. Fair We treat everyone fairly and consistently, are respectful and respond to people’s needs. Quality We provide high quality homes, new developments and services. We constantly seek to improve. Safe We provide, develop and maintain safe homes. We have a culture of safety. We listen and act on resident’s safety concerns….

Notices

Legal notices regarding the development of new homes. Initial Demolition Notice for the Barnsbury Estate Transformation (BEST)…

Tenant Satisfaction Measures Survey

7th Sep 2023

…that would allow an individual to be identified without their prior active consent to do so. Who should I contact at Newlon Housing Trust or Acuity if I have a query that is not addressed here? If you have any queries about any of the survey, please contact Tom O’Malley (tom.omalley@newlon.org.uk) or Heather Metivier at Acuity (01273 287114 or acuity@arap.co.uk)….

Income Officer

…to the recovery of outstanding debt and welfare benefits, particularly housing benefit and UC. Excellent communication, numerical and IT skills are essential, along with the ability to travel from site to site. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. We currently offer the opportunity to work up to 3 days…

Defects

Defects are faults or problems that are the result of inadequate workmanship or poor quality materials. A defects rectification period is a set period of time after new homes are built during which the build contractor will return to remedy defects. The leaflet below explains this in more detail….

Tenant Satisfaction Measures

…building safety: We will report on safety checks for gas, fire, asbestos, water, and lifts. You’ll also be able to tell us if you feel your home is safe. Respectful and helpful engagement: We want to know if you feel listened to, informed, and treated with respect. Your feedback will help us improve our communication and services. Effective handling of…