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Newlon Housing Trust
We would like to take this opportunity to wish all our residents a very happy festive break. Please note that our Service Centre will close at 4pm on Tuesday 24th December. If you have emergency after this time, please call 020 7613 8080 and you will be given options to contact contractors who can deal with your repair.

Who’s responsible?

We are responsible for many of the repairs to your home and to communal areas. However, there are some repairs that you must take care of. You will need to refer to your tenancy agreement for a full list of responsibilities.

What repairs are Newlon responsible for?

We are responsible for many repairs to your home. Depending on what is in your tenancy these can include:

  • Drains, gutters and outside pipes.
  • The roof.
  • Outside walls, doors, window frames, sills and sash cords.
  • Inside walls, floors, major cracks to ceilings and back/front doors.
  • Chimneys, chimney stacks and flues.
  • Pathways and steps.
  • Major plaster work.
  • Integral garages and stores.
  • Boundary walls and fences.

We are also responsible for any installations that we provide supplying water, gas and electricity, including:

  • Basins, sinks, baths, toilets, flushing systems and waste pipes.
  • Electric wiring including sockets and switches, gas pipes and water pipes.
  • Water heaters, fireplaces, fitted fires and central heating installations.

What repairs are you responsible for?

You are expected to carry out minor day-to-day repairs to your home, including:

  • Pest infestation, unless it affects more than one property and you pay a service charge.
  • Detached garages.
  • Damaged items that are not normal wear and tear.
  • Dripping taps – this would generally only require the replacement of the tap washer.
  • Maintaining internal smoke alarms unless you can confirm the batteries have been changed.
  • Taking down/hanging curtains and rails.
  • Moving furniture or carpets/laminate flooring so that repairs can be done.
  • Removing refuse or unwanted furniture.
  • Replacing lost or stolen keys, renewing locks and repairing damage as a result of locking yourself out.
  • Chimney sweeping.
  • Unblocking sinks or toilets.
  • Loose kitchen or bathroom tiles.
  • Sealant or cracks to basins, sinks, toilet and toilet seats.
  • Television aerials (unless you pay a service charge for a shared aerial).
  • Putting up shelves and repair of anything you have put up yourself.
  • Connections for your own washing machine or cooker etc.
  • Broken windows, unless as a result of a crime reported to the police.
  • Letter boxes and kitchen units.
  • Installing or maintaining extra locks or other security on windows and doors.
  • Gardening (unless you pay a service charge for a shared garden) including removal of garden rubbish and maintenance of sheds and gates.
  • Decorating the inside of your home, including making good after a leak.
  • Holes in internal walls and cracks to ceilings.
  • Adjusting or repairing internal doors.
  • Door bells, door knockers and letter boxes on external doors (not communal doors).